{"id":1630,"date":"2026-11-07T07:28:57","date_gmt":"2026-11-07T00:28:57","guid":{"rendered":"https:\/\/tannoithat.com\/?page_id=1630"},"modified":"2026-11-07T07:28:57","modified_gmt":"2026-11-07T00:28:57","slug":"chinh-sach-giai-quyet-khieu-nai","status":"publish","type":"page","link":"https:\/\/tannoithat.com\/index.php\/chinh-sach-giai-quyet-khieu-nai\/","title":{"rendered":"Ch\u00ednh S\u00e1ch Gi\u1ea3i Quy\u1ebft Khi\u1ebfu N\u1ea1i"},"content":{"rendered":"\n\n<div class=\"kk-star-ratings kksr-auto kksr-align-left kksr-valign-top\"\n    data-payload='{&quot;align&quot;:&quot;left&quot;,&quot;id&quot;:&quot;1630&quot;,&quot;slug&quot;:&quot;default&quot;,&quot;valign&quot;:&quot;top&quot;,&quot;ignore&quot;:&quot;&quot;,&quot;reference&quot;:&quot;auto&quot;,&quot;class&quot;:&quot;&quot;,&quot;count&quot;:&quot;0&quot;,&quot;legendonly&quot;:&quot;&quot;,&quot;readonly&quot;:&quot;&quot;,&quot;score&quot;:&quot;0&quot;,&quot;starsonly&quot;:&quot;&quot;,&quot;best&quot;:&quot;5&quot;,&quot;gap&quot;:&quot;5&quot;,&quot;greet&quot;:&quot;Rate this page&quot;,&quot;legend&quot;:&quot;0\\\/5 - (0 b\u00ecnh ch\u1ecdn)&quot;,&quot;size&quot;:&quot;24&quot;,&quot;title&quot;:&quot;Ch\u00ednh S\u00e1ch Gi\u1ea3i Quy\u1ebft Khi\u1ebfu N\u1ea1i&quot;,&quot;width&quot;:&quot;0&quot;,&quot;_legend&quot;:&quot;{score}\\\/{best} - ({count} {votes})&quot;,&quot;font_factor&quot;:&quot;1.25&quot;}'>\n            \n<div class=\"kksr-stars\">\n    \n<div class=\"kksr-stars-inactive\">\n            <div class=\"kksr-star\" data-star=\"1\" style=\"padding-right: 5px\">\n            \n\n<div class=\"kksr-icon\" style=\"width: 24px; height: 24px;\"><\/div>\n        <\/div>\n            <div class=\"kksr-star\" data-star=\"2\" style=\"padding-right: 5px\">\n            \n\n<div class=\"kksr-icon\" style=\"width: 24px; height: 24px;\"><\/div>\n        <\/div>\n            <div class=\"kksr-star\" data-star=\"3\" style=\"padding-right: 5px\">\n            \n\n<div class=\"kksr-icon\" style=\"width: 24px; height: 24px;\"><\/div>\n        <\/div>\n            <div class=\"kksr-star\" data-star=\"4\" style=\"padding-right: 5px\">\n            \n\n<div class=\"kksr-icon\" style=\"width: 24px; height: 24px;\"><\/div>\n        <\/div>\n            <div class=\"kksr-star\" data-star=\"5\" style=\"padding-right: 5px\">\n            \n\n<div class=\"kksr-icon\" style=\"width: 24px; height: 24px;\"><\/div>\n        <\/div>\n    <\/div>\n    \n<div class=\"kksr-stars-active\" style=\"width: 0px;\">\n            <div class=\"kksr-star\" style=\"padding-right: 5px\">\n            \n\n<div class=\"kksr-icon\" style=\"width: 24px; height: 24px;\"><\/div>\n        <\/div>\n            <div class=\"kksr-star\" style=\"padding-right: 5px\">\n            \n\n<div class=\"kksr-icon\" style=\"width: 24px; height: 24px;\"><\/div>\n        <\/div>\n            <div class=\"kksr-star\" style=\"padding-right: 5px\">\n            \n\n<div class=\"kksr-icon\" style=\"width: 24px; height: 24px;\"><\/div>\n        <\/div>\n            <div class=\"kksr-star\" style=\"padding-right: 5px\">\n            \n\n<div class=\"kksr-icon\" style=\"width: 24px; height: 24px;\"><\/div>\n        <\/div>\n            <div class=\"kksr-star\" style=\"padding-right: 5px\">\n            \n\n<div class=\"kksr-icon\" style=\"width: 24px; height: 24px;\"><\/div>\n        <\/div>\n    <\/div>\n<\/div>\n                \n\n<div class=\"kksr-legend\" style=\"font-size: 19.2px;\">\n            <span class=\"kksr-muted\">Rate this page<\/span>\n    <\/div>\n    <\/div>\n<p class=\"wp-block-paragraph\">Ch\u00ednh s\u00e1ch n\u00e0y quy \u0111\u1ecbnh c\u00e1ch H\u1ed9 Kinh Doanh N\u1ed9i Th\u1ea5t Nh\u00e0 B\u1ebfp TNT ti\u1ebfp nh\u1eadn v\u00e0 gi\u1ea3i quy\u1ebft khi\u1ebfu n\u1ea1i, tranh ch\u1ea5p v\u1edbi kh\u00e1ch h\u00e0ng, ph\u00f9 h\u1ee3p Lu\u1eadt B\u1ea3o v\u1ec7 quy\u1ec1n l\u1ee3i ng\u01b0\u1eddi ti\u00eau d\u00f9ng s\u1ed1 19\/2023\/QH15, Lu\u1eadt Th\u01b0\u01a1ng m\u1ea1i \u0111i\u1ec7n t\u1eed s\u1ed1 122\/2025\/QH15 v\u00e0 c\u00e1c v\u0103n b\u1ea3n h\u01b0\u1edbng d\u1eabn.<\/p>\n<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_89 counter-hierarchy ez-toc-counter ez-toc-grey ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title\" style=\"cursor:inherit\">Table of Contents<\/p>\n<span class=\"ez-toc-title-toggle\"><a href=\"#\" class=\"ez-toc-pull-right ez-toc-btn ez-toc-btn-xs ez-toc-btn-default ez-toc-toggle\" aria-label=\"Toggle Table of Content\"><span class=\"ez-toc-js-icon-con\"><span class=\"\"><span class=\"eztoc-hide\" style=\"display:none;\">Toggle<\/span><span class=\"ez-toc-icon-toggle-span\"><svg style=\"fill: #999;color:#999\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"list-377408\" width=\"20px\" height=\"20px\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 6H4v2h2V6zm14 0H8v2h12V6zM4 11h2v2H4v-2zm16 0H8v2h12v-2zM4 16h2v2H4v-2zm16 0H8v2h12v-2z\" fill=\"currentColor\"><\/path><\/svg><svg style=\"fill: #999;color:#999\" class=\"arrow-unsorted-368013\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10px\" height=\"10px\" viewBox=\"0 0 24 24\" version=\"1.2\" baseProfile=\"tiny\"><path d=\"M18.2 9.3l-6.2-6.3-6.2 6.3c-.2.2-.3.4-.3.7s.1.5.3.7c.2.2.4.3.7.3h11c.3 0 .5-.1.7-.3.2-.2.3-.5.3-.7s-.1-.5-.3-.7zM5.8 14.7l6.2 6.3 6.2-6.3c.2-.2.3-.5.3-.7s-.1-.5-.3-.7c-.2-.2-.4-.3-.7-.3h-11c-.3 0-.5.1-.7.3-.2.2-.3.5-.3.7s.1.5.3.7z\"\/><\/svg><\/span><\/span><\/span><\/a><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1 ' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/tannoithat.com\/index.php\/chinh-sach-giai-quyet-khieu-nai\/#1_Don_vi_tiep_nhan_khieu_nai\" >1. \u0110\u01a1n v\u1ecb ti\u1ebfp nh\u1eadn khi\u1ebfu n\u1ea1i<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/tannoithat.com\/index.php\/chinh-sach-giai-quyet-khieu-nai\/#2_Cach_gui_khieu_nai\" >2. C\u00e1ch g\u1eedi khi\u1ebfu n\u1ea1i<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/tannoithat.com\/index.php\/chinh-sach-giai-quyet-khieu-nai\/#3_Quy_trinh_va_thoi_han_xu_ly\" >3. Quy tr\u00ecnh v\u00e0 th\u1eddi h\u1ea1n x\u1eed l\u00fd<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/tannoithat.com\/index.php\/chinh-sach-giai-quyet-khieu-nai\/#4_Phuong_thuc_giai_quyet_tranh_chap\" >4. Ph\u01b0\u01a1ng th\u1ee9c gi\u1ea3i quy\u1ebft tranh ch\u1ea5p<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-5\" href=\"https:\/\/tannoithat.com\/index.php\/chinh-sach-giai-quyet-khieu-nai\/#5_Bao_mat_thong_tin\" >5. B\u1ea3o m\u1eadt th\u00f4ng tin<\/a><\/li><\/ul><\/nav><\/div>\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"1_Don_vi_tiep_nhan_khieu_nai\"><\/span>1. \u0110\u01a1n v\u1ecb ti\u1ebfp nh\u1eadn khi\u1ebfu n\u1ea1i<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<ul class=\"wp-block-list\"><li>H\u1ed9 Kinh Doanh N\u1ed9i Th\u1ea5t Nh\u00e0 B\u1ebfp TNT \u2013 M\u00e3 s\u1ed1 h\u1ed9 kinh doanh: 034084024924<\/li><li>Ch\u1ee7 h\u1ed9 kinh doanh: Nguy\u1ec5n V\u0103n T\u1ea5n<\/li><li>\u0110\u1ecba ch\u1ec9: S\u1ed1 10 ng\u00e1ch 11 ng\u00f5 250 Phan Tr\u1ecdng Tu\u1ec7, Ph\u01b0\u1eddng Thanh Li\u1ec7t, TP. H\u00e0 N\u1ed9i<\/li><li>Hotline \u2013 Zalo: <a href=\"tel:0968914278\">0968.914.278<\/a> \u00b7 K\u1ef9 thu\u1eadt \u2013 B\u1ea3o h\u00e0nh: <a href=\"tel:0977048088\">0977.048.088<\/a><\/li><li>Email: noithatnhabeptnt@gmail.com<\/li><li>Th\u1eddi gian l\u00e0m vi\u1ec7c: 8:00 \u2013 17:00<\/li><\/ul>\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"2_Cach_gui_khieu_nai\"><\/span>2. C\u00e1ch g\u1eedi khi\u1ebfu n\u1ea1i<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p class=\"wp-block-paragraph\">Qu\u00fd kh\u00e1ch c\u00f3 th\u1ec3 g\u1eedi khi\u1ebfu n\u1ea1i v\u1ec1 s\u1ea3n ph\u1ea9m, thi c\u00f4ng, giao h\u00e0ng, b\u1ea3o h\u00e0nh ho\u1eb7c ch\u1ea5t l\u01b0\u1ee3ng ph\u1ee5c v\u1ee5 qua \u0111i\u1ec7n tho\u1ea1i, Zalo, email ho\u1eb7c tr\u1ef1c ti\u1ebfp t\u1ea1i \u0111\u1ecba ch\u1ec9 tr\u00ean. \u0110\u1ec3 \u0111\u01b0\u1ee3c x\u1eed l\u00fd nhanh, qu\u00fd kh\u00e1ch vui l\u00f2ng cung c\u1ea5p: h\u1ecd t\u00ean, s\u1ed1 \u0111i\u1ec7n tho\u1ea1i, \u0111\u1ecba ch\u1ec9 c\u00f4ng tr\u00ecnh, h\u1ee3p \u0111\u1ed3ng ho\u1eb7c m\u00e3 \u0111\u01a1n h\u00e0ng (n\u1ebfu c\u00f3), m\u00f4 t\u1ea3 v\u1ea5n \u0111\u1ec1 k\u00e8m h\u00ecnh \u1ea3nh\/video.<\/p>\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"3_Quy_trinh_va_thoi_han_xu_ly\"><\/span>3. Quy tr\u00ecnh v\u00e0 th\u1eddi h\u1ea1n x\u1eed l\u00fd<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<ol class=\"wp-block-list\"><li><strong>Ti\u1ebfp nh\u1eadn:<\/strong> TNT x\u00e1c nh\u1eadn \u0111\u00e3 nh\u1eadn khi\u1ebfu n\u1ea1i trong v\u00f2ng 24 gi\u1edd l\u00e0m vi\u1ec7c.<\/li><li><strong>Ki\u1ec3m tra:<\/strong> TNT li\u00ean h\u1ec7 l\u1ea1i v\u00e0 h\u1eb9n ki\u1ec3m tra th\u1ef1c t\u1ebf t\u1ea1i c\u00f4ng tr\u00ecnh (n\u1ebfu c\u1ea7n) trong v\u00f2ng 03 ng\u00e0y l\u00e0m vi\u1ec7c.<\/li><li><strong>Th\u01b0\u01a1ng l\u01b0\u1ee3ng, \u0111\u01b0a ph\u01b0\u01a1ng \u00e1n:<\/strong> TNT ti\u1ebfn h\u00e0nh th\u01b0\u01a1ng l\u01b0\u1ee3ng v\u00e0 \u0111\u01b0a ra ph\u01b0\u01a1ng \u00e1n x\u1eed l\u00fd (s\u1eeda ch\u1eefa, thay th\u1ebf, \u0111\u1ed5i tr\u1ea3, ho\u00e0n ti\u1ec1n theo Ch\u00ednh s\u00e1ch b\u1ea3o h\u00e0nh \u2013 \u0111\u1ed5i tr\u1ea3) trong th\u1eddi h\u1ea1n 07 ng\u00e0y l\u00e0m vi\u1ec7c k\u1ec3 t\u1eeb ng\u00e0y nh\u1eadn \u0111\u01b0\u1ee3c y\u00eau c\u1ea7u.<\/li><li><strong>Tr\u01b0\u1eddng h\u1ee3p t\u1eeb ch\u1ed1i:<\/strong> n\u1ebfu y\u00eau c\u1ea7u kh\u00f4ng thu\u1ed9c ph\u1ea1m vi tr\u00e1ch nhi\u1ec7m c\u1ee7a TNT, TNT tr\u1ea3 l\u1eddi b\u1eb1ng v\u0103n b\u1ea3n (email, Zalo ho\u1eb7c gi\u1ea5y) v\u00e0 n\u00eau r\u00f5 l\u00fd do trong th\u1eddi h\u1ea1n 07 ng\u00e0y l\u00e0m vi\u1ec7c k\u1ec3 t\u1eeb ng\u00e0y nh\u1eadn \u0111\u01b0\u1ee3c y\u00eau c\u1ea7u.<\/li><li><strong>Th\u1ef1c hi\u1ec7n:<\/strong> TNT th\u1ef1c hi\u1ec7n ph\u01b0\u01a1ng \u00e1n \u0111\u00e3 th\u1ed1ng nh\u1ea5t v\u00e0 th\u00f4ng b\u00e1o k\u1ebft qu\u1ea3 cho qu\u00fd kh\u00e1ch.<\/li><\/ol>\n<p class=\"wp-block-paragraph\">Khi\u1ebfu n\u1ea1i c\u1ee7a ng\u01b0\u1eddi ti\u00eau d\u00f9ng thu\u1ed9c nh\u00f3m d\u1ec5 b\u1ecb t\u1ed5n th\u01b0\u01a1ng (ng\u01b0\u1eddi cao tu\u1ed5i, ng\u01b0\u1eddi khuy\u1ebft t\u1eadt\u2026) \u0111\u01b0\u1ee3c \u01b0u ti\u00ean ti\u1ebfp nh\u1eadn v\u00e0 x\u1eed l\u00fd.<\/p>\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"4_Phuong_thuc_giai_quyet_tranh_chap\"><\/span>4. Ph\u01b0\u01a1ng th\u1ee9c gi\u1ea3i quy\u1ebft tranh ch\u1ea5p<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p class=\"wp-block-paragraph\">Tranh ch\u1ea5p gi\u1eefa qu\u00fd kh\u00e1ch v\u00e0 TNT \u0111\u01b0\u1ee3c gi\u1ea3i quy\u1ebft theo m\u1ed9t trong c\u00e1c ph\u01b0\u01a1ng th\u1ee9c: th\u01b0\u01a1ng l\u01b0\u1ee3ng, h\u00f2a gi\u1ea3i, tr\u1ecdng t\u00e0i ho\u1eb7c t\u00f2a \u00e1n. TNT lu\u00f4n \u01b0u ti\u00ean th\u01b0\u01a1ng l\u01b0\u1ee3ng, h\u00f2a gi\u1ea3i. Qu\u00fd kh\u00e1ch c\u00f3 quy\u1ec1n \u0111\u1ec1 ngh\u1ecb c\u01a1 quan qu\u1ea3n l\u00fd nh\u00e0 n\u01b0\u1edbc v\u1ec1 b\u1ea3o v\u1ec7 quy\u1ec1n l\u1ee3i ng\u01b0\u1eddi ti\u00eau d\u00f9ng ho\u1eb7c t\u1ed5 ch\u1ee9c x\u00e3 h\u1ed9i tham gia b\u1ea3o v\u1ec7 quy\u1ec1n l\u1ee3i ng\u01b0\u1eddi ti\u00eau d\u00f9ng h\u1ed7 tr\u1ee3 th\u01b0\u01a1ng l\u01b0\u1ee3ng, ho\u1eb7c kh\u1edfi ki\u1ec7n t\u1ea1i t\u00f2a \u00e1n c\u00f3 th\u1ea9m quy\u1ec1n theo quy \u0111\u1ecbnh c\u1ee7a ph\u00e1p lu\u1eadt Vi\u1ec7t Nam.<\/p>\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"5_Bao_mat_thong_tin\"><\/span>5. B\u1ea3o m\u1eadt th\u00f4ng tin<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p class=\"wp-block-paragraph\">Th\u00f4ng tin c\u00e1 nh\u00e2n qu\u00fd kh\u00e1ch cung c\u1ea5p khi khi\u1ebfu n\u1ea1i ch\u1ec9 \u0111\u01b0\u1ee3c d\u00f9ng \u0111\u1ec3 gi\u1ea3i quy\u1ebft khi\u1ebfu n\u1ea1i v\u00e0 \u0111\u01b0\u1ee3c b\u1ea3o m\u1eadt theo <a href=\"https:\/\/tannoithat.com\/index.php\/2024\/04\/01\/chinh-sach-bao-mat-thong-tin\/\">Ch\u00ednh s\u00e1ch b\u1ea3o m\u1eadt th\u00f4ng tin<\/a>.<\/p>","protected":false},"excerpt":{"rendered":"<p>Ch\u00ednh s\u00e1ch n\u00e0y quy \u0111\u1ecbnh c\u00e1ch H\u1ed9 Kinh Doanh N\u1ed9i Th\u1ea5t Nh\u00e0 B\u1ebfp TNT ti\u1ebfp nh\u1eadn v\u00e0 gi\u1ea3i quy\u1ebft khi\u1ebfu n\u1ea1i, tranh ch\u1ea5p v\u1edbi kh\u00e1ch h\u00e0ng, ph\u00f9 h\u1ee3p Lu\u1eadt B\u1ea3o v\u1ec7 quy\u1ec1n l\u1ee3i ng\u01b0\u1eddi ti\u00eau d\u00f9ng s\u1ed1 19\/2023\/QH15, Lu\u1eadt Th\u01b0\u01a1ng m\u1ea1i \u0111i\u1ec7n t\u1eed s\u1ed1 122\/2025\/QH15 v\u00e0 c\u00e1c v\u0103n b\u1ea3n h\u01b0\u1edbng d\u1eabn. 1. \u0110\u01a1n v\u1ecb ti\u1ebfp [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_eb_attr":"","_templately_pack_id":"","_templately_imported_at":"","_templately_source":"","_templately_import_session_id":"","footnotes":""},"class_list":["post-1630","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/tannoithat.com\/index.php\/wp-json\/wp\/v2\/pages\/1630","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/tannoithat.com\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/tannoithat.com\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/tannoithat.com\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/tannoithat.com\/index.php\/wp-json\/wp\/v2\/comments?post=1630"}],"version-history":[{"count":1,"href":"https:\/\/tannoithat.com\/index.php\/wp-json\/wp\/v2\/pages\/1630\/revisions"}],"predecessor-version":[{"id":1636,"href":"https:\/\/tannoithat.com\/index.php\/wp-json\/wp\/v2\/pages\/1630\/revisions\/1636"}],"wp:attachment":[{"href":"https:\/\/tannoithat.com\/index.php\/wp-json\/wp\/v2\/media?parent=1630"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}